YOU wish to offer A service has there customers exceptional In your business? YOU want that your employees develop a attitude positive, professional And oriented towards there satisfaction of customer? There conference " THE Fat Good Sense " of Rudy Magnan East a experience inspiring And concrete Who brings your teams has to reflect on otherwise has there quality of service offered to clients.
In A context Or the experience customer East became A postman key of success, each interaction account. A simple gesture, a attitude Or a bad communication can transform a situation normal… in complaint customer, dissatisfaction Or bad reputation. HAS the opposite, A employee GOOD prepared can transform A issue in opportunity of loyalty.
This conference interactive aims has help your teams has better to understand THE expectations of the clients, has manage THE situations difficult with professionalism And has improve the experience customer global.
Each business possessed his own challenges:
customers demanding, situations unforeseen, management of the complaints, pressure in period of point, communication internal ineffective Or lack of coordination between colleagues.
It is Why there conference East entirely personalized according to your sector activity:
companies corporate
shops of detail
municipalities
tourism And hotel industry
restoration
centers of services
institutions public
organizations event
Before there conference, a encounter preparatory allow to identify THE situations real lived In your organization in order to to integrate of the examples concrete directly linked has your business.
Result : a conference relevant, realistic And immediately applicable In THE daily of your teams.
For give back there training Again more impactful, there conference can be enhanced by of the bets in scene interpreted by of the actors professionals.
These short representations illustrate of the situations problems frequently met In THE service has there customers, by example :
A customer impatient Or aggressive
a complaint wrong managed
A lack of communication between employees
a bad first impression
a answer clumsy has a request customer
a situation stressful in period of point
After each scene, THE participants are guests has analyze there situation And to propose of the tracks of solutions.
This approach interactive allow of :
to reflect on collectively
to exchange of the ideas
identify THE errors has avoid
discover of news strategies of communication
develop of the solutions durable For improve THE service customer.
THE participants become Thus actors of there solution, This Who favors learning And there memorization.
With more of 30 years experience in animation, communication And relationships with THE audience, Rudy Magnan sharing a multitude examples drawn of ground.
Her approach combine:
✔ humor
✔ anecdotes real
✔ examples lived experiences
✔ interaction with THE participants
✔ reflection collective
THE result : a conference inspiring, motivating And concrete, Who do to reflect on All in Entertaining.
THE participants leave with of the tools simple, effective And applicable immediately In their work.
This conference allow notably of :
✔ improve THE service has there customers
✔ to strenghten attitude professional of the employees
✔ better manage THE situations difficult with THE customers
✔ develop a culture company oriented customer
✔ reduce THE conflicts And THE complaints
✔ improve there communication internal
✔ increase there satisfaction And there loyalty of the customers
In improving there quality of service offered, your organization can Also to strenghten its reputation And her picture of brand.
There conference covers several topics essentials linked At service customer And At professionalism in business :
The importance of appearance And of language No verbal
The attitude positive At work
There first impression with A customer
Art of there conversation And THE vocabulary professional
How manage THE situations difficult And THE complaints customers
There management of stress And of the periods of point
The organization And there management of time
The importance of each customer
THE errors frequent In THE service has there customers
THE strategies For transform a complaint in opportunity
And GOOD more Again.
training courses of employees
days corporate
Congress And conferences
training courses in business
meetings of teams
launch of season
events of motivation of staff
If YOU wish improve there quality of service has there customers In your business, mobilize your teams And develop a culture of service forte And sustainable, there conference " THE Fat Good Sense " East A excellent point of departure.
A conference inspiring, interactive And filled examples concrete Who will your employees has adopt THE good reflexes For to offer A service customer exceptional.
YOU wish to offer A service has there customers exceptional In your business? YOU want that your employees develop a attitude positive, professional And oriented towards there satisfaction of customer? There conference " THE Fat Good Sense " of Rudy Magnan East a experience inspiring And concrete Who brings your teams has to reflect on otherwise has there quality of service offered to clients.
In A context Or the experience customer East became A postman key of success, each interaction account. A simple gesture, a attitude Or a bad communication can transform a situation normal… in complaint customer, dissatisfaction Or bad reputation. HAS the opposite, A employee GOOD prepared can transform A issue in opportunity of loyalty.
This conference interactive aims has help your teams has better to understand THE expectations of the clients, has manage THE situations difficult with professionalism And has improve the experience customer global.
Each business possessed his own challenges:
customers demanding, situations unforeseen, management of the complaints, pressure in period of point, communication internal ineffective Or lack of coordination between colleagues.
It is Why there conference East entirely personalized according to your sector activity:
companies corporate
shops of detail
municipalities
tourism And hotel industry
restoration
centers of services
institutions public
organizations event
Before there conference, a encounter preparatory allow to identify THE situations real lived In your organization in order to to integrate of the examples concrete directly linked has your business.
Result : a conference relevant, realistic And immediately applicable In THE daily of your teams.
For give back there training Again more impactful, there conference can be enhanced by of the bets in scene interpreted by of the actors professionals.
These short representations illustrate of the situations problems frequently met In THE service has there customers, by example :
A customer impatient Or aggressive
a complaint wrong managed
A lack of communication between employees
a bad first impression
a answer clumsy has a request customer
a situation stressful in period of point
After each scene, THE participants are guests has analyze there situation And to propose of the tracks of solutions.
This approach interactive allow of :
to reflect on collectively
to exchange of the ideas
identify THE errors has avoid
discover of news strategies of communication
develop of the solutions durable For improve THE service customer.
THE participants become Thus actors of there solution, This Who favors learning And there memorization.
With more of 30 years experience in animation, communication And relationships with THE audience, Rudy Magnan sharing a multitude examples drawn of ground.
Her approach combine:
✔ humor
✔ anecdotes real
✔ examples lived experiences
✔ interaction with THE participants
✔ reflection collective
THE result : a conference inspiring, motivating And concrete, Who do to reflect on All in Entertaining.
THE participants leave with of the tools simple, effective And applicable immediately In their work.
This conference allow notably of :
✔ improve THE service has there customers
✔ to strenghten attitude professional of the employees
✔ better manage THE situations difficult with THE customers
✔ develop a culture company oriented customer
✔ reduce THE conflicts And THE complaints
✔ improve there communication internal
✔ increase there satisfaction And there loyalty of the customers
In improving there quality of service offered, your organization can Also to strenghten its reputation And her picture of brand.
There conference covers several topics essentials linked At service customer And At professionalism in business :
The importance of appearance And of language No verbal
The attitude positive At work
There first impression with A customer
Art of there conversation And THE vocabulary professional
How manage THE situations difficult And THE complaints customers
There management of stress And of the periods of point
The organization And there management of time
The importance of each customer
THE errors frequent In THE service has there customers
THE strategies For transform a complaint in opportunity
And GOOD more Again.
training courses of employees
days corporate
Congress And conferences
training courses in business
meetings of teams
launch of season
events of motivation of staff
If YOU wish improve there quality of service has there customers In your business, mobilize your teams And develop a culture of service forte And sustainable, there conference " THE Fat Good Sense " East A excellent point of departure.
A conference inspiring, interactive And filled examples concrete Who will your employees has adopt THE good reflexes For to offer A service customer exceptional.
